RETURNS CONDITIONS

What can I return and when?
 
If you change your mind on an item, you can return it for a refund. Please see returns policy here for further details and return conditions.
 
Please note all return items are reviewed upon processing to ensure they meet the return conditions listed in the policy. Goods that do not match return conditions will be returned to the customer.

RETURNS PROCESS

We offer a 100% refund on all products that are defective or damaged during shipping. Just follow the steps below:
  • Contact [email protected] first before sending the product back to us
  • After we understand your situation, we will liaise with you to simply ship the product back to us together with your receipt (a print out of your email order confirmation) to the return address provided to you.
  • Please note that you will be required to cover the shipping cost of the return.

FAQ

Most frequent questions and answers

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

If customers don’t want the items any more, customers may ask return within 30 days after receiving package. If customers open the product, we don’t accept customer’s return request. Product must be original packed and unused

Customers are required to pay shipping cost for return. After we receive and check the returned product, we will refund the full amount.

For example if your item was delivered to you on November 1st, you must ship it back by November 30th.

Upon customers request, VeganLanders will investigate the case and make replacement or refund.

If your order does not arrive due to factors within your control such as providing the wrong shipping address, we do not issue the refund

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page.